The success of Logitech’s commitment to customer support is demonstrated by the fact that satisfied customers are to be found in most countries of the world, in universities and colleges, research establishments, and a wide range of industrial enterprises. In fact, the company has an extremely prestigious customer list which contains many of the world's leading academic centres and industrial organisations.

All of these customers benefit from the combination of service and facilities described below.

After Sale Support

Full support is provided by the company's team of Customer Services personnel whose primary function is to provide a comprehensive advisory service and ensure that the system produces results at the customer's premises. Should problems arise with the equipment or its use the priority is always to solve it in the quickest possible manner and a ''no-quibble'' repair and replacement policy is thus in operation. Response to problems is immediate, the overriding aim being to solve the problem not to worry about guarantee small print.

Each Logitech machine system carries a full twelve month warranty, within which time replacement parts are provided, and repairs carried out free of charge.

Further support is provided in the form of continued technology transfer through regular updates on equipment and processing methods, and the company is always available to provide assistance, guidance and advice. Included in these updates are:

• Applications and Technical Mailings
• Enote mailers
• Web site updates

It is Logitech’s intention to develop a close and continuing relationship with its customers and a full range of consumables, replacement parts and re-training are all offered to assist in achieving this aim.

Development

A great deal of emphasis is placed within the company on the development of new or improved products and processes and this plays a key role in its approach to customer support.

A team of engineers and materials technologists are employed who produce a constant supply of new equipment and process developments.

Much of this effort is focused on providing improvements to existing technologies, thus ensuring that the customer is always provided with the most up-to-date solution.

The preparation of samples, both standard and special, is also under the control of the Development Department and this ensures that new processes are always proven in the laboratory before being released to the customer. In fact, for unusual applications, it is normally the person who developed the process who will train the customer - a big help in ensuring the success of the session.

Manufacturing

Logitech’s modern factory is fully equipped with a wide range of modern machinery and full use is made of the latest computer technology in manufacturing control.

A number of CNC lathes and machining centres enable standard products to be efficiently manufactured to high quality whilst giving the flexibility to allow a quick response to special customer requirements.

The Manufacturing Department works very closely with the Development and Sales Departments to ensure that goods of the right quality are despatched to the customer as promised, further underlining the company's commitment to customer support.